Terms and Conditions

Lens Labo Co. Limited (“Lens Labo”) is a company registered in Hong Kong SAR.

Lens Labo is committed to protecting your privacy and providing a safe and secure online shopping platform. These terms and conditions describe the use of personal information provided to us via lens-labo.net.

By visiting/shopping/accessing the website, you are implied to agree, consent, accept, abide by the Terms and Conditions and the processing of information as described in this document.

This website is owned and operated by Lens Labo unless otherwise specified, the look and feel, contents, photos, user interface, audio and video, arrangement are subject to the copyrights held by Lens Labo. It is prohibited for any person to reproduce or transmit the content of this website without written permission granted by Lens Labo.

All trademarks, service marks and trade name on the website are proprietary to Lens Labo or other respective owners that have granted Lens Labo the right and license to use these materials. Users shall be liable for any damages resulting from any intellectual infringement.

All information supplied through this website or by any of our employees or agents, in all means, whether by phone, e-mail, letter, FAX or other forms of communications, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health-related information provided through this website is not a substitute for professional medical advice.

The receipt of any inquiry or feedback you submit to Lens Labo does not create a professional relationship and does not create any privacy rights other than those described in the Privacy Policy.

It is your responsibility to have your eyes examined by an eye care professional before purchasing contact lenses through the website. You must visit your eye care professional regularly in order to keep your prescription valid and up-to-date.

Lens Labo makes no representation or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on the site.

We reserve the rights not providing service to US and AU customers who have no valid prescription uploaded with your order.

For orders with no valid prescription, our customer service will approach you and confirm your prescription. If your prescription cannot be confirmed in 10 days, your order will be cancelled with a full refund without further notice.

We, Lens Labo Co. Limited, reserves all rights to confirm your prescription with your doctor by email or phone. If any invalid prescription provided, your order will be cancelled with a full refund without any prior notice.

By registering an account on the website, you are responsible for keeping the username and password confidentially. Lens Labo shall not responsible for any loss in consequence to unauthorized access by third parties.

Members are defaulted willing to receive our direct mails, eDM, Samples, product updates and promotions at Lens-labo.net.

Lens Labo reserve the rights to terminate member account, refuse to provide service, remove or edit product reviews without prior notice.

All prices displayed on the website will be in United States Dollars. Price information displayed on the website is subject to change without prior notice. The final price charged for the item will be the price in effect at the time your order is placed.

Lens Labo reserves the rights to cancel the order including but not limited to the following situations:

  • Pricing Error
  • Incorrect Product Information
  • Delivery costs are excluded from the item price and should be added when necessary. The applicable delivery costs will be clearly displayed during the checkout process.

Payment shall be made by one of the accepted method provided by our online payment processing agent.

By placing an order, you are confirming that the payment details provided during the checkout process are valid and correct. All transactions will be made in the United States Dollar. You are subject to pay an additional processing fee or administration charge for the credit card issued by foreign card providers or banks. The exchange rates for the total order amount to be determined by the card providers or banks. All these additional charges shall be undertaken by you. Lens Labo does not have any responsibility for the costs induced.

For the payment problems, you are responsible to contact the payment gateway for assistance by yourself due to the privacy issue (Personal information may need to be obtained for checking payment issues)

By placing an order through the website for prescription contact lenses, you certify, represent and warrant that the following:

You have a valid prescription issued within the timeframe required by law in your jurisdiction of residence following a physical eye examination conducted by a registered eye care professional licensed in your residence country for the contact lenses you ordered.

You have not been instructed by a registered eye care professional licensed in your residence country to stop wearing contact lenses or suffered from any eye conditions requiring treatment since your last issuance of a valid prescription. When you order contact lenses through the website, you are responsible for entering the correct contact lens information according to your valid contact lens prescription. If you experience any discomfort from any contact lenses purchased through the website, you agree to stop using it immediately and consult your eye care professional.

When you place an order online through the website by click on the “Checkout” button and finished the checkout procedures, an email will be sent to your registered/designated email address with the email subject “Lens-labo.net Order Confirmation”. Inside the email, it will contain the following information:

  • Item Information
  • Quantity
  • Item price
  • Discount (if any)
  • Shipping method
  • Shipping address
  • Payment type
  • The estimated processing and the dispatch date
  • This email does not indicate/represent Lens Labo have accepted the offer. Lens Labo has the rights to decline the offer including but not limited to the following situations:

Abnormal operation on placing the order. Item(s) you ordered is/are not available from stock. Payment cannot be authorized by the processing agent. Inappropriate pricing or product description on the item. Sales do not meet the Terms and Conditions set for the particular campaign.
After the item(s) is/are shipped from the warehouse, an email subject “Lens-labo.net Order Dispatch” will be sent to indicate the item(s) shipped for the particular shipment. Order acceptance and contract formation is established for item(s) indicated in the order dispatch email.

Please note that you will not able to cancel the order once the order is generated and the order status showed processing. Lens-labo.net will have the rights to reject your cancel order request.

It will take 2-5 business days (exclude Saturday, Sunday and Public Holidays in Hong Kong and Singapore) to process your order. All items will be shipped from Hong Kong (e-Express by Hongkong Post) or Singapore (FedEx for express shipping or ePacket by Singapore Post). A tracking number will be provided for track and trace purpose.

Usually, it will take 7-14 business days (exclude Saturday, Sunday and Public Holidays) from the order dispatch date to arrive in the designated country. Please note that it is only a suggested timeframe, it may vary due to customs clearance or adverse weather conditions or any unpredictable situations. If you cannot receive your item after the expected delivery date, please contact us at contact@lenslabo.zendesk.com for follow up actions.

Please note that the item price indicated DOES NOT include ANY charges relate to Import Tax or Duty. ANY Customs or Taxes aroused should be borne by the customer. For any unclaimed or returned item related to these situations, 50% of the order value will be deducted for return processing fee.

You may return the products within 30 days of your purchase.
Please contact us at llglocs@lens-labo.net before return. If return without prior notice, 50% of total order value handling fee will be charged.
All products need to remain unopened in order to be eligible as a return, Lens Labo reserves the rights to refuse any items in return under the following conditions:

-Any opened or broken products

-After 30 days of your purchase or 7 days from the order delivery date

-Item sales under special conditions

Please note that we will not bear the return shipping cost for the unwanted item.

Lens Labo attempt to be as accurate as possible in describing the product offered on the website. However, Lens Labo does not warrant that product descriptions or information provided on the website is accurate, complete, reliable, current and without error. Lens Labo relies in part on product description furnished by the manufacturers. The product colours may vary from the actual product due to your own monitor and computer settings and limitation on the technology.

Stock availability will be shown on the website, whilst we endeavour to ensure products are available, occasionally some of the product will be out of stock. In such a situation, these products option cannot be selected on the website and will be back to normal after item in stock.

The website may contain links to another website which is not under the control of or maintained by Lens Labo. It does not imply that content displayed on these websites is/are endorsed by Lens Labo. If you decide to access the link for a third-party site, do it at your own risk.

You use the website entirely at your own risk. Lens Labo makes the website and any information and content thereon available “As Is” without any express warranties. You acknowledge and agree that Lens Labo shall not be responsible in any loss or damage, direct or indirect suffered by any person as a result of the use or misuse of any of information or content on this website. Lens Labo does not guarantee that any messages sent through the Internet will be totally secure. Lens Labo does not accept any responsibility for any damages incurred for these messages. You further agree that Lens Labo shall not be responsible or liable to you for any threatening, defamatory, obscene, offensive or illegal conduct of other users or any infringement of another’s rights, including intellectual property rights, occurring on or through the website.

These Terms and Conditions shall be governed by and construed in accordance with the Laws of Hong Kong SAR. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Hong Kong SAR.

Lens Labo reserves the rights to amend the Terms and Conditions from time to time. Any revisions will be posted on the website and we strongly recommend you to review these Terms and Conditions regularly for any changes. Your continued use of the website after the amendment will constitute your acceptance of the changes at the time of use.

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